When we talk about the modular manufacturing process, we might think of detailed processes, specialized machinery and the latest in technology to make our projects a reality, but not necessarily about the crucial role that our employees play in this process.
While some companies are highly specialized in the types of modular products they manufacture, we at Metric are able to undertake a variety of different kinds of projects – we can manufacture commercial buildings to multifamily residential structures and even industrial type projects within the same manufacturing facility with the same employees and equipment. This allows us to be adaptable and nimble to respond to a very diverse client base: housing societies, education institutions, First Nations communities etc.
We wouldn’t be able to do this if we didn’t have the people with the experience and diverse skillsets that we have here at Metric: from Project Managers, Designers to tradespeople on the production floor. We continually cross-train our own people so that they become proficient in many different areas. This allows us to move people between trades to better accommodate the different demands each project may have. And because we focus on making Metric a career-oriented organization, we have a very low turnover rate. This means we don’t lose employees who have been skilled within our organization but use them to promote growth from within.
Our people are empowered to be part of the continuous improvement process by contributing with their ideas and suggestions on how we can make our work environment better. Because we build so many different types of buildings, we rely heavily on our employee’s expertise in understanding the unique requirements for each project
The fact that a lot of employees have been with us for a long period of time, creates a sense of trust and cohesiveness that allows for a healthy exchange of ideas, which is highly beneficial toward growing a high functioning company.
When we have a new member join our team, we encourage them to ask many questions and also encourage them to share their ideas, and past experiences. That means we listen. Perhaps they bring something new we can learn from; perhaps we can somehow incorporate this new idea into our way of doing things; it doesn’t matter whose idea it was; if it brings value, then it is adopted. It is about taking the time to listen and to understand. It’s all about empowerment at Metric.
Director of Manufacturing